Delivery Information
Below are the delivery services we offer to get you your Melsonian Arts Council order straight to your door.
United Kingdom Delivery
Royal Mail 48
- All domestic shipments are sent via Royal Mail and are tracked door-to-door for your peace of mind. Estimated delivery time is 2 days.
DHL
- Very large or expensive orders will be upgraded to DHL at our discretion for no additional charge. Estimated delivery time is 1-3 days
Worldwide Delivery
International orders can be sent either Royal Mail Standard or Royal Mail Economy. Additionally very large or expensive orders may be upgraded to DHL tracked at our discretion for no additional cost.
International deliveries may be subject to import duties, taxes and fees that are out of our control that you may need to pay in order to receive the goods. For items to be exported, the carriage charge covers packaging and delivery only.
International Standard
- Europe delivery aim: 3-5 working days
- Worldwide delivery aim: 6-7 working days
International Economy
- Western Europe in up to 2 weeks
- Eastern Europe in up to 5 weeks
- North America in up to 6 weeks
- South America, Africa and Asia in up to 8 weeks
- Australia in up to 12 weeks
DHL
- Worldwide delivery aim: 1-6 working days.
Returns
It is the policy of Melsonian Arts Council to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please and wish to return your purchase, please email Customer Services at info@melsonia.com with the order number quoted on the delivery note.
You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us.
When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.
Your statutory rights are not affected.
Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
Incorrect items
If we have sent you an incorrect item, please notify us as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Need to contact us?
If you have an issue with your delivery or an urgent query about your order, you can contact us at info@melsonia.com. Our customer services team will be happy to help you.
Postage Costs
| KG | Royal mail 48 | Economy (Europe) | Standard (Europe) | Economy (World) | Standard (World) |
|---|---|---|---|---|---|
| 0-0.25 | 5.50 | 5.40 | 9.43 | 5.40 | 9.52 |
| 0.25-0.5 | 5.50 | 7.75 | 10.42 | 7.75 | 11.26 |
| 0.5-0.75 | 5.50 | 9.05 | 11.80 | 9.05 | 12.97 |
| 0.75-1 | 5.50 | 10.45 | 13.19 | 10.45 | 14.25 |
| 1-1.25 | 7.80 | 11.60 | 14.59 | 11.60 | 15.62 |
| 1.25-1.5 | 7.80 | 12.85 | 15.55 | 12.85 | 17.67 |
| 1.5-1.75 | 7.80 | 14.25 | 16.93 | 14.25 | 20.53 |
| 1.75-2 | 7.80 | 14.25 | 17.88 | 14.25 | 21.44 |
| 2-3 | 9.00 | 16.00 | 22.00 | 16.00 | 25.00 |
| 3-4 | 9.00 | 20.00 | 22.00 | 20.00 | 25.00 |
| 4-5 | 9.00 | 24.00 | 22.00 | 24.00 | 25.00 |
| (Packaging surcharge) | 0.50 | 1.50 | 3.92 | 1.50 | 3.92 |